Sales Showroom
Lion Business Park
Dering Way
Gravesend
Kent
DA12 2DN
01474 358712
sales@applemg.co.uk
Opening Hours
Mon -
Saturday 9.00am -
Sunday Closed
Service Centre
Camer Park Road
Meopham
Kent
DA13 0AL
01474 813060
service@applemg.co.uk
Opening Hours
Mon -
Saturday 8.30am -
Sunday Closed
Parts
Lion Business Park
Dering Way
Gravesend
Kent
DA12 2DN
01474 361277
mgparts@applemg.co.uk
Opening Hours
Mon -
Saturday Closed
Sunday Closed
Official KGM Dealer and MG Authorised Repairer & Parts for Kent and South East
Apple Developments/ TA Apple MG -
1. Purpose and Scope Whilst we aim to achieve a high level of service this policy is designed to provide guidance on the way in which Apple Development/TA Apple MG and its associated companies receive and manage complaints. We want to help you, our customer, to resolve your complaint as quickly as possible. This policy covers:
Our standards
How to complain
How to contact us
What to do if you remain dissatisfied
2. What is a complaint? A complaint is an expression of dissatisfaction whether justified or not. Sometimes a problem can be resolved quickly, simply by speaking to a member of our staff or a manager in the relevant department. However, if the member of staff considering the matter believes that a more substantive review will be required in order to respond to the issues raised, your complaint will be considered under the formal complaint procedure. 3. Our Standards
We treat all complaints seriously, whatever format they are received in
You will be treated with courtesy at all times
We will deal with your complaint promptly. An acknowledgement of your complaint will be sent to you within 5 working days
We will keep you updated and let you know when we expect to be able to reply in full
Complaints received are logged and analysed for business improvement
4. How to complain Complaints can be made and received in a variety of ways; by phone, e-
5. What information is required when making a complaint? Please provide the following:
Your name, and contact details
Vehicle registration, make and model, if applicable
Nature of the complaint
Dates and times, where known
Copies of any supporting documentation, if available
6. How to contact us? Our address is: Unit 1A, Lion Business Park, Dering Way, Gravesend, Kent, DA12 2DN
Tel: 01474 358712 ; Email: lauriecolyer@applemg.co.uk
7. What to do if you remain dissatisfied?
If we cannot resolve your complaint within 8 weeks, you may be able to refer your dispute to the Financial Ombudsman Service (FOS). This service is free to use. Their consumer helpline is available on 0300 123 9123 or you can visit their website at www.financial-
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