MG Ranked the 7th most reliable/Best Dealers in the
“2019 Auto Express”
Auto Express Driver Power Survey - Best Dealer Networks
As part of our Driver Power survey, you’ve given your verdict on UK dealer networks. We reveal the best and worst...
The impact that dealers have on our new-car experience cannot be overestimated. From the moment we walk into a dealership, most of us are making judgements. How clean and tidy is it? Are staff approachable, and keen without being pushy? Do they knew their product? How willing are they to offer a test drive?
Many of us decide whether we will buy from a dealer within the first few minutes, and good salespeople can make the process positively enjoyable. After all, aside from a house, a new car is the most significant purchase most of us will ever make, so why shouldn’t it feel a bit special?
But after the excitement of the sale and unveil, does the after-sales experience match up to the initial promise? Are services easy to book? Are any teething problems quickly and efficiently handled? Simpler than that, do staff answer E-mails and return phone calls in a timely manner?
The Auto Express consumer desk hears tales of both woe and praise from readers, with some customers swearing to not set foot in a brand’s showrooms again, and others saying they would never buy from another dealership, let alone brand, based on how well they had been treated.